Returns & Exchanges

At Troll and Toad, we want you to love your fashion finds, which is why we offer a 30-day return window for items in their original, unworn condition. If your order doesn't fit your style or size, we are committed to making the exchange process as seamless as possible.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Securely pack the apparel in its original packaging with all tags attached to ensure the items are protected during transit.

3

Label and Ship

Print the prepaid shipping label provided by our portal, attach it to your package, and drop it off at any authorized shipping location.

4

Receive Refund or Exchange

Once our warehouse inspects the returned items, we will process your refund to the original payment method or ship out your new exchange within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing